The hotel offers amenities for your comfortable stay and unforgettable experiences
Lovely Infinity Pool
“The infinity pool was a amazing experience, providing a stunning view and a tranquil atmosphere that truly helped me unwind.” view full review
Comfortable Accommodations
“The rooms were very spacious and had a lovely aesthetic, making it a cozy retreat after a long day exploring.” view full review
Delicious Surprises
“I was pleasantly surprised when the staff knocked on our door with complimentary snacks in the afternoon. It was a thoughtful touch that made my stay even more enjoyable.” view full review
Accessible Amenities
“The hotel offered convenient facilities that ensured everyone could enjoy their stay, which I found to be a wonderful aspect of their service.” view full review
General
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
24-hour security
Locker room
Lift
Sundry/Convenience shop
Coffee shop
Florist/Flower shop
Multilingual staff
Smoke detectors
Sports & Fitness
Exercise gym
Golf course
Guest Parking
Electric kettle
Services
24-hour room service
Tours/Ticket assistance
Doctor on call
Shoe shine service
Package/Parcel services
Bell staff/Porter
Dietician
Dining
Restaurant
Business
Business centre
Business services
Public address system
Children
Playground
Game room
Spa & Leisure
Swimming pool
Ballroom
Night club
Health club
Solarium
Sauna
Room features
Air conditioning
In-room safe
Mini-bar
Sitting area
Patio
Balcony
Turndown service
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Direct dial telephone
Show more
Location
783 Tonghe Road,
Guangzhou,
China,
Guangdong
Map view
783 Tonghe Road,
Guangzhou,
China,
Guangdong
City landmarks
Museum
Guangdong Museum of Art
1.9
km
Tonghe Middle Rd
Nanhu Amusement Park
830 m
Nanhu National Resort Area
Big-Hippo Water Fairland
1.9
km
Nanfang Hospital
3.3
km
Siyuan Cemetery
2.5
km
National Park
Longdong Forest Park
2.7
km
Southern Medical University
3.0
km
Huangpodong Reservoir
3.2
km
Baiyun
Baiyun Songtao
3.3
km
Yunshan N Rd
Taohuajian
3.4
km
Yunshan N Rd
Baiyunshan Scenic Area （North Gate）
3.5
km
NanFang YiKe DaXue XiaoShiGuan
3.5
km
Guangdong University of Technology
3.6
km
Guangdong University of Foreign Studies
4.3
km
Baiyun Mountain
Moxing Summit Baiyun Mountain
4.6
km
Dongping Main Avenue
DongPing ShangYeJie
3.9
km
HuaShi FuZhong XinShiJie XueXiao ZhanTing
4.0
km
Yinglong Rd
Longyandong Forest Park
4.2
km
Baiyunshan Scenic Area
4.3
km
Yunshan Middle Rd
Moxing Summit
4.7
km
LongZhiHang ShuFa YiShuGuan
4.6
km
China
Baiyun Mountain Scenic Area （Northwest Gate 1）
4.7
km
云门new Park
4.8
km
No.783 Baiyun Avenue South
Guangzhou Gymnasium
6.4
km
Nearby
Big Hippo Water World
530 m
Reviews and Ratings
Feedback from previous guests about their experience.
56%
liked the hotel and would stay again
Spacious rooms
Nice alternative room
Mold issues
Inconsistent service
5.6/10
Guest rating
Rooms
6.1
Location
7.1
Service
6.3
Dining
5.0
Guest reviews
5.6/10
based on 20 reviews
8.0
8.0/10 based on 3 reviews
Mike
United Kingdom,
June
2024
6.2/10
Upon arrival, I encountered some issues with the room, as the one initially offered had black mold around the shower and basin. The replacement room was identical, leading to some frustration. However, the room itself was spacious and spotless, albeit with a higher additional nightly cost. The service was a mix of helpfulness in providing transportation to main streets and somewhat reluctance during meal selection. The location, while offering a retreat from the bustling city life, posed challenges in securing taxis. The dining experience was average, with slow service and inefficiency in food preparation. The hotel is surrounded by natural beauty and occasional events like weddings and photoshoots.
Rooms
7.0
The room was spacious and spotless, but the presence of black mold was disappointing.
Service
6.0
The service had its ups and downs, with a helpful attitude for transportation but mixed feelings on the dining experience.
Location
6.0
The location offers a peaceful escape from urban life but can be challenging for transportation.
Dining
5.0
The dining experience was average, with slow service and inefficiency.
Facilities
7.0
Wilfred
United Kingdom,
June
2024
7.4/10
My stay at the hotel was a mix of positives and negatives. The rooms were surprisingly spacious and comfortable for the price paid, but the presence of black mold in the bathroom was a major turn-off. The service was attentive and helpful, especially in organizing transportation to convenient locations. The location was a bit isolated but could be a peaceful retreat from the busy city life. The dining experience had room for improvement, with slow service being the main issue. Overall, a decent stay with some areas needing attention.
Rooms
8.0
The rooms were comfortable and spacious, exceeding my expectations for the price paid.
Service
9.0
The service was on point, with staff taking pride in their work and being very helpful.
Location
7.0
The hotel's location, while away from the city hustle, provided a serene environment, though taxi availability could be a challenge at times.
Dining
6.0
The dining experience was okay, but service was slow and inefficient, particularly during breakfast.
Facilities
7.0
The hotel facilities were decent, offering essential services but nothing extraordinary.
Thomas
United Kingdom,
May
2024
7.4/10
The hotel is set in a serene location by the lake, offering a getaway from the bustling city life. The rooms were surprisingly spacious and comfortable, though an additional charge was requested. The service was friendly but not without hiccups, such as difficulty locating our booking. The dining experience, while fair, had some issues with slow service. The hotel provides a peaceful retreat but can be a bit out of the way from the city center.
Rooms
8.0
The spotless rooms were surprisingly spacious and comfortable for the price paid.
Service
7.0
The staff was friendly, though there were some challenges like difficulties finding our booking.
Location
9.0
Set by the lake, the hotel offers a peaceful escape from the city's hustle and bustle.
Dining
6.0
The dining experience, while offering a fair selection, had some issues with slow service.
Facilities
7.0
The hotel provides various facilities for a comfortable stay.
Douglas
United Kingdom,
April
2024
6.4/10
I wasn't prepared to stay in a room full of mold, which led to some back and forth. Eventually, the alternative offered was nice, but at a higher cost. The rooms are spacious once in a proper one.
Rooms
7.0
The rooms were spotless once in the right one, but the initial encounter wasn't pleasant due to mold issues.
Service
6.0
The service was a mixed bag; while they were helpful in some situations, there were instances that felt like a scene out of Fawlty Towers.
Location
8.0
The location offers a chance to escape the hustle and bustle of the city, but it could be tricky to find transportation at times.
Dining
5.0
The dining experience was average, with slow service and inefficiencies even though they accommodated changes.
Facilities
6.0
Spacious rooms
Mold issues
William
United Kingdom,
March
2024
6.4/10
Upon arrival, the grouting around the shower and basin in the first room was moldy, leading to a room change with an extra cost. The second room was spotless but came at a higher price. The hotel location offers a quiet natural environment away from the bustling Baiyun/Guangzhou scene, but the staff struggled to provide local information. The dining experience lacked efficiency and variety, particularly during the slow breakfast service.
Rooms
7.0
The room I was initially given had mold issues, leading to a room change at an additional cost. The second room was clean but pricey.
Service
6.0
The staff had difficulty providing local information but were willing to accommodate room changes.
Location
8.0
The hotel is situated in a tranquil natural setting away from the busy city life of Baiyun/Guangzhou, making it ideal for relaxation.
Dining
5.0
The dining experience, particularly breakfast service, was slow and lacked efficiency and variety.
Facilities
6.0
The facilities need improvement to enhance the overall guest experience.
John
United Kingdom,
March
2024
5.0/10
The rooms were surprisingly spacious and comfortable for the price paid, but the grouting around the shower and wash basin was black with mold, affecting the overall cleanliness. The hotel asked for an additional fee per night which was off-putting.
Rooms
6.0
The rooms were spacious and comfortable, but cleanliness was an issue with mold in the bathroom grouting.
Service
5.0
I encountered some difficulties with the booking process, and the restaurant experience felt a bit reminiscent of 'Fawlty Towers'. The staff seemed unhappy, and the menu prices were high, leading me to opt for a simpler dish.
Location
5.0
The hotel is located away from the busy Baiyun/Guangzhou city life, providing a peaceful natural environment but making it challenging to find taxis. Staff lacked ideas for nearby activities, and the breakfast buffet was not the best I've experienced.
Dining
5.0
The dining experience was subpar with slow service and inefficient cooking. The Mediterranean food wasn't very good. Prices did not match the quality of service received.
Facilities
5.0
The facilities were lacking, especially in terms of dining service efficiency and food quality.
Bob
United States,
January
2024
6.6/10
I was pleasantly surprised by the spacious and comfortable rooms for the price I paid, but the cleanliness could be improved as the grouting in the bathroom showed mold. The additional charge for the room was a bit unexpected.
Rooms
7.0
The rooms were surprisingly spacious and comfortable, but the cleanliness could be better especially in the bathroom.
Service
6.0
The staff was very attentive and took pride in their work, but the service seemed to mimic a Fawlty Towers experience, ending early.
Location
8.0
The location is away from the bustling city life, offering a more serene environment, though it may be a bit challenging to find taxis. The beautiful lake view provides a nice setting.
Dining
5.0
The breakfast service was slow with inefficient cooking due to fewer customers, but the muffins were enjoyable.
Facilities
7.0
The dining experience could be enhanced, but the location near the lake and spacious rooms are notable positives.
Richard
United Kingdom,
January
2024
6.4/10
The hotel room was surprisingly spacious and comfortable for the price I paid. However, the condition of the room was disappointing with black mould in the grouting around the shower and washbasin, leading to a necessary room change at an additional cost.
Rooms
5.0
The rooms were spacious and comfortable, but the issue with black mould was a major drawback.
Service
7.0
The staff were very helpful and sweet, yet there were some hiccups such as experiencing a Fawlty Towers restaurant-like situation at 8 pm.
Location
8.0
The location was amazing, away from the busy life of Baiyun/Guangzhou, providing a natural environment; however, finding taxis could be challenging.
Dining
6.0
The dining experience was good, but the service was slow due to inefficient cooking despite a few customers.
Facilities
6.0
The hotel offered room service and tours/ticket assistance among other services; however, the issue with the room condition affected the overall facilities experience.
Jimmy
United Kingdom,
January
2024
5.0/10
Upon arrival, I was greeted by a room that was not up to standard - black mould in the grouting around the shower and washbasin. When offered an alternative room, to my dismay, it was in a similar condition, leading me to decline it. Although the room I finally stayed in was spotless, the additional cost per night was nearly £17, which felt excessive.
Rooms
5.0
The rooms were plagued with black mould in the shower and washbasin grouting.
Service
5.0
The staff appeared somewhat discontent upon my arrival. However, they were very helpful in arranging transport to more convenient locations. The restaurant service had a reminiscent feel of a 'Fawlty Towers' experience, closing early.
Location
6.0
The hotel is situated away from the bustling Baiyun/Guangzhou hub, providing a quiet retreat in a natural setting after a busy day in the city, albeit posing challenges in finding taxis. Not the most informative on local attractions.
Dining
5.0
The dining experience offered a fair selection of meals but was marred by slow service and inefficient cooking, necessitating a significant overhaul.
Facilities
5.0
The facilities were in need of a major reevaluation.
Mike
United Kingdom,
December
2023
7.0/10
The rooms were surprisingly spacious and comfortable for the price paid, but the presence of black mold in the grouting around the shower and wash basin was a major drawback. The additional charge of nearly £17 per night for a spotless alternative room was disappointing.
Rooms
7.0
The rooms were spacious and comfortable for the price.
Service
8.0
The staff was helpful and sweet.
Location
8.0
The hotel is away from the bustling Baiyun/Guangzhou life, offering a restful environment after a busy day. However, finding a taxi might be a challenge.
Dining
5.0
The dining experience was slow and inefficient due to few customers.
Facilities
7.0
The facilities were satisfactory.
Brad
United States,
December
2023
5.0/10
The rooms were surprisingly spacious and comfortable for the price paid, but the presence of black mold in the grouting around the shower and wash basin was off-putting. The service was a mix of attentive and lacking, with some staff members appearing unhappy and being slow to assist guests. The location offered a retreat from city life but lacked insightful local recommendations. The dining experience was underwhelming, with slow service and inefficient cooking. The facilities were in need of improvement.
Rooms
5.0
The rooms were spacious and comfortable, but the presence of black mold was a major concern.
Service
6.0
The staff had mixed levels of attentiveness, with some showing pride in their duties but others lacking in service quality.
Location
7.0
The location provides a quiet retreat but lacks insightful local recommendations.
Dining
5.0
The dining experience was disappointing, with slow service and inefficient cooking.
Facilities
5.0
The facilities need a major rethink to meet guests' expectations.
Nathan
United Kingdom,
November
2023
5.0/10
As soon as I opened the door, the grouting around the shower and wash basin was black with mould, so I requested a room change which turned out to be the same. The room was just okay with signs of mould. The hotel staff is helpful in driving guests to nearby locations, but at times seem unwelcoming. The hotel's serene location away from the bustling city life could be seen as a positive for those seeking relaxation in a natural environment.
Rooms
5.0
The rooms had issues with mould and were not up to standard.
Service
6.0
The staff is helpful in driving guests to convenient locations but might appear unhappy at times.
Location
7.0
The hotel's location away from the busy city life offers tranquility, but it might cause some inconvenience in finding transportation.
Dining
5.0
The dining experience needs improvement with slow service and inefficient cooking.
Facilities
5.0
The hotel's facilities need a major overhaul to meet guests' expectations.
David
United States,
September
2023
5.8/10
The hotel had spacious and surprisingly comfortable rooms for the price paid, but the presence of black mold in the showers and washbasin areas was off-putting. Additionally, the room upgrades came at an extra cost, which was not ideal.
Rooms
6.0
The rooms were spacious and comfortable, but the black mold in the shower and wash hand basin was unacceptable.
Service
7.0
The hotel staff were very helpful in providing transportation to convenient locations and assisting with taxi services. However, the dining experience was reminiscent of a Fawlty Towers episode with limited menu options and apparent unhappiness from the staff.
Location
7.0
The hotel's location, away from the bustling city center, offered a tranquil natural environment for relaxation. However, it could be challenging to find taxis and lacked nearby attractions or shopping areas.
Dining
5.0
The dining experience, particularly the slow service and inefficient cooking due to few customers, left much to be desired. The quality of food was subpar, not living up to its higher price point.
Facilities
5.0
The facilities were limited, with a switch to food ordering and slow service due to few customers. The hotel lacked efficient cooking and a satisfying dining experience.
Adam
United Kingdom,
August
2023
6.2/10
My stay at the hotel was a mix of positives and negatives. The rooms were surprisingly spacious and comfortable, but unfortunately, there was an issue with mould in the grouting that was off-putting. The price was reasonable initially, but an unexpected increase in the rate was a downside.
Rooms
7.0
The rooms were spacious and comfortable, but the presence of mould in the grouting was a major concern for me.
Service
7.0
The staff seemed unhappy at first, but I must say that the lady in charge took great pride in her work and was really on the ball with her responsibilities.
Location
6.0
The hotel is situated away from the hustle and bustle of the city, providing a peaceful environment. However, the staff's lack of local knowledge was a letdown.
Dining
5.0
The dining experience left much to be desired with slow service and inefficient cooking. However, the food options were adequate despite some issues.
Facilities
6.0
The hotel offered standard facilities, nothing extraordinary but satisfactory for a short stay.
Spacious Rooms
Mould Concerns
Kathryn
United Kingdom,
August
2023
5.6/10
The hotel rooms were surprisingly spacious and comfortable for the price paid, but some issues with cleanliness were a major disappointment. The service was somewhat lacking in enthusiasm and efficiency. The location provided a peaceful retreat but posed challenges for transportation. The dining experience offered fair options but fell short in quality. Overall, the facilities were decent with room for improvement.
Rooms
5.0
The rooms were spacious and comfortable, but cleanliness issues with black mold were a major concern.
Service
5.0
The staff seemed somewhat unhappy and lacked enthusiasm, affecting the overall service experience.
Location
7.0
The location offered a peaceful retreat but posed challenges for transportation, especially in finding taxis.
Dining
6.0
The dining experience offered fair options but lacked in quality and efficiency.
Facilities
6.0
The facilities were decent overall, but there is room for improvement in various areas.
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